Please fill out the information below to submit a maintenance request. Make sure to fill out the information accurately and in detail so we are able to assess the issue and get the correct maintenance service sent out. Maintenance requests are processed Monday through Friday from 9 AM-5 PM. Once the request has been sent through, you will receive a confirmation email.

Emergency Maintenance: This is anything that may cause serious damage to the property or anything detrimental to your health or safety. If you have an after-hours emergency that needs to be taken care of right away please call 515-233-3390. Everything else will need to be submitted online and be put into maintenance the following business day.

Electric: If your electric is out please be sure to call your service provider prior to submitting a maintenance request. The City of Ames and Alliant both have “Outage Maps” online that show if there is an outage in your area. They will be able to provide information on when the services will be back on.

Internet/Cable: If this service is out or not working properly you will need to call your service provider. The correct number to call is located on your tenant portal, under “Shared Documents”. They will need to help you with any issues you may be experiencing.