When you find a vacancy you’re interested in on our website, you can choose to Apply Now and it will take you to our rental application. All tenants who plan to reside in the unit would need to apply at the same time.

Yes. Everyone over the age of 18 who resides in a unit needs to apply, be approved, and added to a lease prior to residing in any unit.

Children do not need to apply. You may list them on your application or let the office know.

All applications are done online. If you need help with the application you may always call or stop in and a member of management will be happy to help.

You bet! If you have access to the internet, you are able to apply.

Our applications screen your rental history, credit history, and criminal history. It does run a "hard" credit check.

We screen each application individually and we will contact you if there is a problem. At that time, if possible, we will explain the options we have for you to move forward.

Nope! We do not require you to leave your apartment if you have renewed your lease for the following year.

Yes, but all tenants must approve of any changes made to the lease.

This would need to be approved by management. Please contact us if you have questions regarding this.

One more person than the number of bedrooms is allowed, i.e., you can have 4 people in a 3 bedroom apartment. This is only allowed for 1, 2, 3, and 4 bedroom units. 

Units with a den, the den does not count as a bedroom. There is an extra cost per month for an extra tenant. Please call our office if you have questions regarding this.

No. The only way to get out of your lease is to sublease your unit or pay any remaining rent upfront.

Yes! You will be primarily responsible for finding someone to take over your lease. There are more details on the Sublease Form that will need to be turned in.

Yes. You will be primarily responsible for finding someone to take over your portion of the lease. You will need to have approval/signatures from all current tenants in your unit. There are more details on the Sublease Form that will need to be turned in.

Every property is different. Specific details on what is included can be found when looking at each individual property page.

Our leases are all joint leases which means the rent is charged per unit, not per person. It is at the tenant's discretion how and if they divide their rent between roommates.

The tenant portal will always show the total rent because it is charged per unit, not per tenant. 

Rent is always due on the 1st of the month. If the 1st falls on a holiday or a weekend we require rent be paid by 5pm the next business day that we are open.

You will need to contact the office to verify this is okay. This must be done prior to the 1st of the month. 

Tenants have the option to pay online through their online portal. Forms of payment are card (credit or debit) or e-check.

Card payments charge a percentage fee that we are unable to waive or refund. The charge of the fee will always show before submitting the payment.

E-check is the method we recommend using. E-check payments charge a small flat fee that we are unable to waive or refund. The charge of the fee will always show before submitting the payment. It is the best financial online payment option and only requires the account and routing number of the account tenants plan to use. 

In the office, we only accept checks and money orders.

If rent has not been paid in full by the 5th, there will be a $50 late fee posted to your account. This posts to the unit, not per person.

All properties listed are pet-friendly: The Heights at Lincoln Swing, Mortensen Heights, Aurora Heights, Flatiron Lofts, Dickinson Apartments, Campus Pointe, Creek View Townhomes, Harris Duplex, Timbercreek, Hutchinson Duplex, 134 Hyland, 209 Hyland, and 230 Campus.

Pet-friendly means we approve most cats and dogs. Management reserves the right to refuse any pet/animal for any reason – breed, size, location of apartment, etc. Overall, we do not have any breed or size restrictions.

Only one pet will be allowed per dwelling unit unless approved by management.

Discuss this with management prior​ to signing a lease. Only one pet will be allowed per dwelling unit unless approved by management.

Fill out the Pet Registration on our website and include current rabies documentation and a current picture of your pet. Once that has been received management will review the submission.

Each pet requires a non-refundable deposit of $250. This is per pet, not per tenant or unit.

It is $50 per pet each month.

That is a lease violation and you are at risk for eviction. Management also reserves the right to have the animal removed from the premises immediately and permanently.

Notify us that your animal is a service animal and contact the office at 515-292-5050 for further instruction.

Please go to our website and click on the Maintenance Request tab then fill out the form. You will receive a text confirmation with a time frame of when maintenance will be there.

Check if your outlet has a red reset button in between the outlets. That is called a GFCI, which is a fast acting circuit breaker. Push that and it should turn the outlet back on. If there isn’t one on the outlet that doesn’t work, look in the other bathrooms or kitchen and hit the button on those. If it still doesn’t work, put a maintenance request in and we’ll send them over.

Please send us an email with the date, time, description of the problem, and video/photo evidence so we have a record of the disturbance. At that time we will also send you helpful tips moving forward.

Turn the power off to your disposal. You’ll find that under your sink. Make sure there is nothing obstructing your disposal. Please make sure the power is working in your kitchen. If it is still not working please contact maintenance. There will be a maintenance charge to you if they find an obstruction, such as glass, a bottle cap, etc.

Verify your provider and then call the number listed on the Maintenance Request page. That number will direct you to the correct provider and they'll be able to determine the issue.

If it is during office hours, please contact us. We can send a building-wide text to have that vehicle moved prior to it being towed. 

Tenants have to show their ID, a copy of their lease, and their parking spot numbers in order to tow a vehicle. 

If you are ever unsure of your spot or have issues with a certain vehicle you may contact us and we can help resolve the issue.

Send us an email or give us a call and tell us where you live, and which areas seem to be the most problematic. We try our best to locate the source of the problem. Tenants who violate these disposal policies will be fined.

We are open Monday through Friday, 9 AM - 5 PM. We are closed on Saturday and Sunday. We are also closed on all major holidays.

Our office is located at 2408 Chamberlain St, #101, Ames, IA 50014. This is our only office. We do not have any onsite offices at our properties.

We are here to help in any way you need! You can either email info@uniqueames.com, give us a call at the office at 515-292-5050, or stop in during office hours.