Make sure that all deposits and charges have been paid in full PRIOR to moving in. You will not be able to move in if you have outstanding charges or items due.  

We will not be taking any in-person payments on August 1. All rent payments will need to be made online through your tenant portal, mailed to our office, or placed in our drop box by the 1st of August. 

For online payments, we suggest using the "e-check" method. Using a card (credit/debit) will charge a larger fee we are unable to waive or refund. You can set up an auto-payment using this method as well. August rent must be paid in full by 5:00 PM on the 1st, even if you plan to move in at a later date.

Your online portal will always show the full amount due for the unit, not by tenant. This means that each month your portal will show the full amount due for the rent, it is not divided by tenants. Each tenant will need to make sure they edit the amount they wish to pay before submitting their monthly payment or setting up their auto pay. Setting up an auto-pay for "Pay Amount in Full" will pay the full monthly rent, not the rent agreed upon between roommates. Please keep that in mind when going to set up your account. Unique Apartment Homes is unable to stop or alter any payments made through the portal. 

If you choose to mail in your rent payment, please send it to:

Unique Apartment Homes

2408 Chamberlain St #101

Ames, IA 50014

You are able to begin moving in at 2 PM on Friday, August 1st.

Please understand due to the vendor's schedules, we are unable to allow any tenants to move in prior to that time. Please do not call the office and ask if your apartment will be available for an early move in. We need to keep our phone lines open and available as we are extremely busy planning and coordinating with vendors in order to get everything completed. It is our policy that if an apartment, by chance, becomes available for an early move in we will automatically reach out to you, if you do not hear from us your apartment is not available for an early move in. 

Each property will have different instructions texted to the future tenants the day of move in on how to access the building/keys. Please read through the move in email that was sent to you and corresponds with your property.

If you have roommates please coordinate your move in dates with each other. For example, if one roommate is planning on moving in the 1st and the others are not moving in until the 5th you will need to coordinate with each other on getting keys. If no one is planning on moving in by August 7th please let us know as soon as possible so we can make other arrangements!

Your move-in email goes over more detailed information about utilities you're required to have in your name by August 1. Only one tenant in the unit will need to set these up for the full unit.

If you have any questions regarding what services you're responsible for, please check your lease agreement first, which is available through the portal. 

Utilities are billed directly to the unit from the provider and will be paid to them directly. Unique Apartment Homes does not bill for utilities unless you have not set them up in your name. If you have not set up utilities in your name by August 1st you will receive a charge on your portal including an admin fee until you have set them up.

Alliant Energy

Services can be set up through their website or by phone, 1-800-255-4268.

City of Ames

Services can be set up through their website or at City Hall, 515 Clark Ave.

When you enter your apartment please verify that is the correct unit first. You are able to do that by checking the move-in inspection packet located in the welcome folder. This will list the address and correct tenant names for that apartment. If it is correct, you are all set and can begin moving items in. Please do not being moving any items in until you verify it is your unit!

Depending on the property you are moving into (check your move in email for more details on your specific property) you will either pick up your keys & welcome folder, or go directly to the unit. The welcome packet will list important information you will need for the duration of the lease, please read through all of it as it can answer many questions you may have. The move-in inspection packet is extremely important and will need to be completed within 7 days of you moving in. This must be turned into the office so we can file it away for when you move out of your unit. We require that the original is turned in and tenants may ask for a copy if they would like one.

DO NOT LIST MAINTENANCE REQUESTS ON YOUR INSPECTION PACKET - THEY WILL BE FILED AWAY AND WE DO NOT REVIEW THEM FOR MAINTENANCE. ALL MAINTENANCE REQUESTS MUST BE SUBMITTED THROUGH THE ONLINE PORTAL.

DO NOT LIST MAINTENANCE REQUESTS ON YOUR INSPECTION PACKET - THEY WILL BE FILED AWAY AND WE DO NOT REVIEW THEM FOR MAINTENANCE. ALL MAINTENANCE REQUESTS MUST BE SUBMITTED THROUGH THE ONLINE PORTAL.

We do our very best over the few short days to make sure we get your unit ready for you. Sometimes there are items we miss or they've already been submitted and are in the process of being done. We HIGHLY encourage tenants to take a couple a week to get settled into their unit - use all appliances, run faucets, use switches, take showers - get accompanied with your unit to make sure all items are working correctly. If you do notice there are items that need to be submitted to maintenance, do your best to list them all together in one work order. That way maintenance is able to complete your items all at once.

We ask that tenants remain patient during this time as requests will go in order of when they are submitted. Any emergency maintenance items will always go to the top of the list.

You can submit your requests by going to your online portal, go to the "Maintenance" tab, and select the "Request Maintenance" button. On this page, you'll fill out the required information and list your maintenance items. With the number of new tenants moving in, requests may take up to 7-14 business days to be completed.

When submitting a maintenance request that is giving your permission/the notification that we will be in your unit. When maintenance comes out they will knock first (if you are home please answer the door) and will enter the unit announcing themselves if no one answers the door. If you have an animal, especially a dog, please make note of that in your maintenance request as dogs must be kenneled for us to enter your unit.

If we have preventative maintenance or projects on our end we will always notify you in advance of entering your unit via email, text, or posting of the building. If you ever change your phone number or email it is vital to notify us of that change so you receive our messages.

On move-in day, the parking at all of our properties will be open meaning you & anyone helping you move can park anywhere in the lot. We allow this to make moving in easier without having to worry if you're in someone's assigned spot.

The move-in email specifies the parking arrangements for each property. Each unit will receive what they need for parking with their other move-in items on August 1.

Parking will be put back into effect within 2 weeks of move in. Tenants will receive more information regarding this closer to that time.

If you plan on having a pet live with you during your lease term, it must be registered with us by June 1st. Any animals that have NOT been registered are considered illegal and are a violation of your lease agreement.

You can visit our Pet page on our website for more information and the registration page.

Internet is dependent on the property you are moving into as we have multiple providers. Please read through your move in email for detailed information on your internet provider, and equipment needed. 

Throughout your lease term any internet issues, set up, or related items will be handled directly through your internet provider. Your provider will be listed in your welcome folder, we also have the associated numbers listed on our maintenance website page. The provider handles all of the back end and Unique Apartment Homes has no control over internet support.

Mailboxes are located within the building at a majority of our properties. They can be accessed with the mail key that is given at move-in.

There are parcel lockers located at most properties that the USPS is able to place larger packages inside. If they deliver something to a parcel locker, they'll place the key within your unit's mailbox. USPS is the only delivery service that has access to the parcel lockers, no one else is able to place items in them.

All other delivery services have access to our buildings. They place packages within the building, in most cases, next to the mailboxes. For any buildings that do not have interior hallways, packages will get placed at your front door.

Any and all deliveries that are misdelivered or missing are to be handled with the carrier service. Unique Apartment Homes does not accept any responsibility for lost, stolen, or incorrect package deliveries.